About Us

Moozoi.com is your one stop source for fun educational toys and other puzzles products at unexpected prices. Fast shipping and professional service. 

Recently established in 2008, Moozoi.com is the website that has been in business in the educational toys market for about 5 years. We are committed to providing shoppers with original,high quality and exclusive fancy toys.

Moozoi.com aims to be the primary hub for the online fancy toys community: the deepest and most reliable information resource and the most desirable community gathering place. We provide more than 10,000 educational toys , educational toys accessories and other puzzles.

Our goal is for all of our customers to be completely satisfied with every purchase. We are proud of the quality of the products we sell, and offering great customer service is our top priority .

Contact Us

Customer Service:

For questions regarding order status and other after-sales support,send email to our customer service(Service@Moozoi.com). We normally respond within 24~48 hours (Monday to Friday) or 48~96 hours during public holidays.

Sales:

If you need information before you buy, you can start a Live Chat with our online sales representatives. When online live help is unavailable, pls contact us at Sales@Moozoi.com.

(Note: We ALWAYS reply emails. Please check your Spam Inbox if you do not receive a response within 2 business days. Our customer service department is off-duty on Saturday and Sunday.)

Warranty and Return

Product Warranty:

Moozoi chooses products to sell based on their excellent designs and proven reliability. So the quality is guaranteed.

All items sold from Moozoi.com have the following warranty:


If you are not satisfied with our product because it doesn’t work, you can send them back to us in 10 days after you receive it for refund, in this case, we don’t refund the shipping fees. Buyer should pay to ship the itme(s) back.

If the product doesn’t work, you can send them back to us in one month for exchange, buyers pay the shipping fees for sending back to us, and we pay the shipping fees for resending them to buyers.

Return Policy: 

Defective Item:

– If an item is DOA (Dead On Arrival) , then the buyer may request for a refund (money-back) or a reship.
– The buyer must inform us within the first 120 days of delivery.
– We reserve the right to request for proof that the item is faulty. Depending on the type of item, we may request for photographic proof or we may request for the item to be returned for inspection. The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee. If the inspection result indicates that the item is not faulty, then the buyer is only eligible for a Store-Credit instead of a refund or reship.
– After verification and if the buyer has requested for a refund, then we will refund the price of the item only. We will not refund the initial shipping fee. We will not reimburse the return shipping fee.
– After verification and if the buyer has requested for a reship, then we will send out a replacement item as soon as possible. We are responsible for the reshipping fee. We will not reimburse the return shipping fee. However, if a replacement item is not available, then we will issue a refund instead.

Bought Wrong Item:

– If the buyer purchased a wrong item, then the buyer may request for an exchange or a Store-Credit. The buyer will not be eligible for a refund.
– The buyer must inform us within the first 120 days of delivery.
– The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee.
– A 30% restocking fee may be applied for all returns and exchanges at our decision.
– After receiving the returned item and if the buyer has requested for an exchange, then he is responsible for the reshipping fee and also the price difference of the exchanged item.

Shipped Wrong Item:

– If we have mistakenly shipped a wrong item, then we will reship the correct item as soon as possible.
– The buyer must inform us within the first 35 days of delivery.
– Depending on the type of item, we may request for photographic proof or we may request for the wrong item to be returned. We will reimburse the return shipping fee.

Lost Item:

– An item is considered lost if it does not reach the buyer after 6 weeks of delivery.
– After the 6th week, the buyer is eligible for a full refund or a reship.
– We are responsible for the reshipping fee.

Out-of-Stock Item:

– If the buyer does not want to wait for an out-of-stock item and if he has paid by PayPal, then we will refund via PayPal.

Cancelled Order:

– If the buyer requests to cancel an order, then we will try to intercept the order but we cannot guarantee it because we ship out orders very quickly.
– If the order can be intercepted and if the buyer has paid by PayPal, then we will cancel the order and refund the full amount via PayPal.
– If the order cannot be intercepted, then we cannot cancel the order. The buyer may return the item for a Store-Credit. The buyer will not be eligible for a refund.

Wrong Address & Undeliverable Address:

– If the buyer informs us that he has provided a wrong shipping address, then we will try to intercept the order but we cannot guarantee it because we ship out orders very quickly.
– If the buyer has provided a wrong address and if the order is returned to us, then the buyer may request for a reshipment or a Store-Credit. The buyer is responsible for the reshipping fee. The Store-Credit is the price of the item.
– If the buyer has provided a wrong address and if the order is not returned to us, then we are not responsible for anything.
– If the order is returned to us due to undeliverable address (or other unknown reasons), then the buyer may request for a reshipment or a Store-Credit. The buyer is responsible for the reshipping fee. The Store-Credit is the price of the item.

Instruction for Returning Item:

– All returns must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through Service@Moozoi.com.Please contact us to get a RMA number and  return address BEFORE returning the item.
– Items without RMA number will not be accepted.
– Write the RMA number on the front of the package.
– The returned item must be in original packaging.
– For faster processing, please include a copy of your packing slip and write down your reasons.
– It is important to declare your package as a “Product for Return” on the Customs Declaration Form and also declare “$1” as the commercial value.
– The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee (unless when we have shipped the wrong item).
– Please allow 10 business days to process your returns or exchanges.
– We reserve the right to refuse any returns or exchanges for any reasons.

Privacy Policy

Moozoi.com respects the privacy of our visitors/customers, which is important to us. We take your online safety seriously. To better serve you and make you clearly understand your information at our site, we explain our privacy policy below.

1. The information we collect

Moozoi believes it’s important for you to know what types of information we collect when you use our site. The information include Email, Name, Company Name, Street Address, Post Code, City, Country, Telephone Number, Password and so on. We collect these information in several different ways, to begin with, we use cookies that are needed to compile aggregate non-personally identifiable information about the visitors to our web site. Personally identifiable information consists of information that is unique to you, such as credit card numbers, bank accounts. The information is unique to you. 

2. The use of information

– Help make this Site easier for you to use by not having to enter information more than once.
– Help you quickly find information, products, and services.
– Help us create content on this Site that is most relevant to you.
– Alert you to new information, products, and services that we offer.
– Registration and Ordering:
During registration, you will be prompted to provide us your name, shipping and billing address, phone number, email address and credit card number. In addition, we may also ask you for your country so that we can comply with applicable laws and regulation, and for your gender. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we may use the personal information you provide us with to contact you.
– Email Addresses:
You register for placing an order and receiving free promotional notices; we notify you when we receive a new brand, or new product style; you sign up for our email newsletter. Your participation in a contest is completely voluntary, and you may choose whether to participate and disclose information to us. 

3.  Privacy Security

We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. We use the latest in encryption technology, and All employees that we do hire have to sign a confidentiality agreement that forbids them from disclosing any information to which the employee has access, to other individuals or entities.

Delivery

1. We ship all over the world. Just buy and enjoy our service, we ship it to your door.

2. Our Handling time is 1-4 business days after your payment, tracking number will be provided after that. Shipping fees depends on the weight of your items. We charge very low shipping fees for our customers to save your money.

3. We offer Shipping Insurance to protect your package against any lost or damaged shipments. Any missing issues reported, we will help to resolve your problems immediately.

4. For Flat Rate Shipping, we ship your package by Airmail service which takes about 7 to 25 business days to most countries in the world.

  – for USA, Canada, Australia customers, it takes about 7 to 14 business days.
  – For United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, it may take 7 to 20 business days.
  – For customers in South America, it may take 15 to 30 business days.
  – For other countries, it may take 15 to 25 business days.

5. For Express shipping, we ship your package by Express Mail Service ( EMS )/DHL/FedEx/UPS, which takes 5-10 business days to almost any country in the world. You can track on http://www.ems.com.cn/english-main.jsp. For USA buyer, you can track on http://www.usps.com. Usually the tracking number will be trackable on these sites in 1 to 2 days after we ship the goods.

Payment

1:With paypal,you can send payment quickly and securely online.

2:Through paypal,you can pay with credit card,debit card,or bank account balance.

3:Onece your order is submmited,you will be redirected to paypal’s site where you could make the payment.